Which term refers to the process by which two or more parties reach a peaceful resolution to a dispute?

• A. Conduct
• B. Conflict resolution
• C. Contracture
• D. Constrict

Answer: (B)

Conflict resolution is the process by which two or more parties work together to resolve a dispute peacefully. It involves clear communication, active listening, and finding a solution that both sides can accept, often through negotiation or mediation. In healthcare settings, this approach helps staff handle disagreements without escalating tensions, keeping patient safety and teamwork intact. The other terms don’t fit this concept: conduct describes behavior, contracture is a medical term for tight or shortened tissues, and constrict means to tighten or compress. So the idea of resolving disputes through peaceful means is what the term conflict resolution captures.