Which term refers to a legal advocate for residents in long-term care facilities who helps resolve disputes and settle conflicts?

• A. Obsessive compulsive
• B. Oral hygiene
• C. Ombudsman
• D. Oriented

Answer: (C)

An ombudsman is a person who acts as a legal advocate for residents in long-term care facilities, helping to resolve disputes and settle conflicts between residents, families, and the facility. They work independently from the facility and focus on protecting residents’ rights, listening to complaints, explaining options, guiding through the complaint process, and coordinating with regulatory bodies when needed. This role ensures fair treatment and prompt resolution of issues related to care quality, rights, billing, or daily living concerns. The other terms don’t fit because they refer to unrelated ideas: obsessive compulsive is a mental health condition, oral hygiene is about dental care, and oriented describes awareness or direction, not advocacy.