Which term best describes skills used to relate to and interact with other people, including communication and empathy?

• A. Isolation Precautions
• B. Interpersonal Skills
• C. Linen Handling
• D. Medication Administration

Answer: (B)

Interpersonal skills describe how you relate to and interact with others, including how you communicate and show empathy. In a CNA role, these abilities are used every day to talk with patients, listen to their concerns, explain care plans, and interact with families and the health care team. Being able to communicate clearly and listen with empathy helps patients feel safe, respected, and understood, which supports better cooperation and comfort during care. The other options focus on specific tasks—infection control, linen handling, and medication administration—rather than the broader ability to engage well with people.