What term means the proper way to represent yourself and your business when speaking on the phone?

• A. Supplemental Feedings
• B. Telephone Etiquette
• C. Survey
• D. Tendons

Answer: (B)

Presenting yourself properly on the phone is about telephone etiquette—the appropriate way to communicate and project professionalism for both you and the organization. It includes clear, respectful speech, a courteous tone, identifying yourself and your role, stating the purpose of the call, listening carefully, avoiding slang, and ending the conversation politely. In a CNA setting, good telephone etiquette helps ensure residents and families receive accurate information, maintain privacy, and feel confident in the care team, reflecting well on you and the facility.

The other terms don’t fit this scenario. Supplemental feedings relate to feeding residents, not how you speak on the phone. A survey is about collecting information, not about personal or business presentation on calls. Tendons are a part of anatomy, unrelated to phone communication.