What term describes a resident who is violent or hostile and requires staying calm and seeking help if needed?

• A. Calm resident
• B. Combative resident
• C. Cooperative resident
• D. Compliant resident

Answer: (B)

When a resident is violent or hostile, staff use de-escalation and safety-focused approaches. The term that fits this behavior is combative. It signals aggression and the need to stay calm, maintain a safe distance, and seek help if the situation could become unsafe. Staying calm helps prevent escalation and allows you to communicate clearly and nonthreateningly, while getting assistance ensures you and the resident remain safe.

The other terms describe residents who are not displaying aggression: calm implies peaceful behavior; cooperative and compliant describe residents who are willing to follow directions. They don’t indicate hostility or the need for de-escalation and team support.