What term describes a combination of strategies, techniques, and methods intended to reduce a patient's agitation or aggression?

• A. De-escalation
• B. Death and dying
• C. Defense mechanism
• D. Denture care

Answer: (A)

De-escalation is a set of strategies, techniques, and methods aimed at reducing a patient’s agitation or aggression. It centers on calming, respectful communication, non-threatening body language, giving the person space, and using listening and problem-solving to prevent escalation, with safety steps and help from others when needed. This approach protects both patient and caregiver and is a common skill in CNA practice. The other terms don’t fit because death and dying relates to end-of-life care; a defense mechanism is an internal coping pattern rather than a structured approach to in-the-m moment safety; denture care is about cleaning and maintaining dentures.